TERMS & CONDITIONS Last updated: May 2026

01. All Sales Are Final Each piece is handmade with care and is truly one-of-a-kind. Because of the nature of our work, once an order leaves our studio it cannot be resold or restocked. We do not offer refunds or exchanges on any purchases.

Please take your time reviewing all photos, dimensions, and product descriptions before completing your order — we want you to feel confident and excited about what's on its way to you.

02. Natural Variances in Size & Glaze Slight differences in size, glaze finish, or colour shade are part of what makes each piece special. As every item is individually handmade and kiln-fired, these variations are expected and celebrated — not defects.

The kiln Gods have a mind of their own, and we wouldn't have it any other way!

03. Unboxing Video Requirement We pack every order with a great deal of care. That said, accidents can occasionally happen in transit — and we want to make sure you're covered if they do.

To submit a damage claim with the carrier, we require a continuous, unedited video of the full unboxing process. This footage must show the parcel in its original condition before and during opening.

Claims submitted without an unboxing video cannot be assessed or escalated to the carrier. We appreciate your understanding — this small step protects everyone.

04. Commissioned Pieces We love bringing your vision to life. If you're interested in a custom or commissioned piece, please get in touch with us directly before placing any order. Commissioned work is not available through standard shop listings.

Reach out to us at thepeonyproject@gmail.com to discuss your ideas, timeline, and pricing — we'd love to hear from you.

05. Pre-Order Listings Once a pre-order purchase is completed, no changes, customisations, or cancellations can be accommodated. As with all our work, slight variances in glaze shades and design details are to be expected.

Please only purchase a pre-order listing if you are happy to receive the piece as made. We'll always do our best work — that's our promise.

06. Governing Law These Terms & Conditions are governed by the laws of Singapore. Any disputes arising from your use of our store or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Singapore.

Questions? We're always happy to help — reach us at thepeonyproject@gmail.com.

PRIVACY POLICY
Last updated: May 2026

The Peony Project (UEN: 53468992B) operates this store and website, including all related content, features, products, and services (the "Services"). Our Services are powered by Shopify.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop with us, or otherwise interact with us. If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy takes precedence with respect to your personal information.

Please read this carefully. By using our Services, you acknowledge that you have read and understood how your information is handled as described below.

Personal Information We Collect "Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following, depending on how you interact with us:

Contact details — your name, billing and shipping address, phone number, and email address. Financial information — payment card details, transaction history, and payment confirmation. Account information — username, password, security questions, and preferences. Transaction information — items you view, add to cart, purchase, or enquire about. Communications — information you share when contacting us for support or enquiries. Device and usage information — IP address, browser type, device identifiers, and how you navigate our Services.

How We Collect Your Information Directly from you — when you create an account, place an order, or get in touch with us. Automatically — through cookies and similar technologies when you browse our website. From service providers — who help us run our store, process payments, and fulfil orders. From third-party partners — in limited circumstances as permitted by law.

How We Use Your Information

To provide and improve our Services We use your information to process orders, arrange shipping, manage your account, send order updates, and personalise your shopping experience.

For marketing and advertising We may send you promotional emails or show you relevant ads based on your activity. You can opt out of marketing emails at any time using the unsubscribe link in our emails.

For security and fraud prevention We use your information to protect the safety and integrity of our Services, detect suspicious activity, and secure your account. Please keep your login credentials private.

To communicate with you We use your information to respond to enquiries and provide customer support.

For legal compliance We may use your information to comply with applicable laws, respond to legal requests, or enforce our policies.

How We Share Your Information We may share your information with:

Service providers — such as Shopify, payment processors, shipping carriers, and IT support — who assist us in running our store. Business and marketing partners — to support advertising and personalised experiences. You may opt out of targeted advertising here: [Opt-Out Link]. Affiliates and corporate group members — where applicable. Third parties — when required by law, in connection with a business transaction such as a merger, or to enforce our terms and protect our rights.

Our Relationship with Shopify Our Services are hosted by Shopify, which processes certain personal information to provide and improve the Services. Information you submit may be shared with Shopify and transferred internationally. For more information on how Shopify handles your data, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently before sharing any personal information.

Children's Data Our Services are not intended for use by children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Data Security & Retention We take reasonable precautions to protect your information, but no online transmission is completely secure. We recommend not sharing sensitive information over unsecured channels.

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights & Choices Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain uses. To exercise your rights, please contact us at thepeonyproject@gmail.com.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where we rely on it.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

International Transfers Your information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Policy We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date accordingly.

Contact Us The Peony Project UEN: 53468992B Email: thepeonyproject@gmail.com

SHIPPING POLICY
Last updated: May 2026

We ship worldwide and take great care in preparing every order for its journey to you. Here's what you need to know:

01. Processing Time As each piece is handmade, please allow time for your order to be carefully inspected, wrapped, and prepared before dispatch. Estimated processing times will be noted in individual product listings. Pre-order items may have longer lead times — these will always be clearly communicated.

02. Shipping & Delivery Once your order is dispatched, you will receive a confirmation with tracking information where available. Delivery timeframes vary by destination and chosen shipping method.

Please note that delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, customs processing, or other factors beyond our control.

03. Customs, Duties & Import Taxes International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

We recommend checking with your local customs office for information on applicable fees before placing your order.

04. Damaged Items in Transit We take great care in packaging every order securely. However, if your order arrives damaged, please refer to our unboxing video requirement in our Terms & Conditions. A continuous unboxing video is required to process any damage claim with the carrier.

Please contact us at thepeonyproject@gmail.com as soon as possible if you receive a damaged item.

05. Lost or Missing Parcels If your tracking information shows your parcel as delivered but you have not received it, please check with neighbours, your building reception, or your local post office first. If it remains missing, contact us and we will do our best to assist you in investigating with the carrier.

06. Incorrect Address Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders dispatched to an incorrect address provided by the customer. If you notice an error, contact us immediately at thepeonyproject@gmail.com — we will try our best to assist before the order is dispatched.

Questions about your shipment? Get in touch at thepeonyproject@gmail.com — we're happy to help.

REFUND & RETURN POLICY
Last updated: May 2026

Every piece from The Peony Project is handmade with care and is truly one-of-a-kind. Because of the individual, handmade nature of our work, all sales are final. We do not offer refunds, returns, or exchanges.

We encourage you to review all photos, dimensions, and descriptions carefully before completing your purchase. If you have any questions about a piece before buying, please don't hesitate to reach out — we're happy to share additional photos or information.

01. No Refunds or Exchanges We do not accept returns or offer refunds or exchanges for change of mind, variation in glaze or colour (as these are natural characteristics of handmade ceramics), or any other reason once an order has been placed.

02. Damaged Items While we pack every order with great care, accidents can sometimes happen in transit. If your item arrives damaged, the following applies:

You must record a continuous, unedited unboxing video of your parcel from the moment you begin opening it. This video is required to lodge a damage claim with the carrier. Without this footage, we are unable to assess or escalate a claim on your behalf.

Please contact us at thepeonyproject@gmail.com within 48 hours of receiving your order, and include your unboxing video and order details. We will do our best to assist you.

03. Pre-Orders Pre-order purchases are final upon payment. No changes, cancellations, or substitutions can be accommodated once a pre-order has been placed. Slight variances in glaze shade or design detail are to be expected and are not grounds for a refund.

04. Commissioned Pieces Commissioned pieces are entirely bespoke and made to order based on agreed specifications. As such, commissioned pieces are non-refundable and non-returnable once production has commenced. Terms for commissioned work will be agreed upon directly before any payment is made.

Still have questions? We're always happy to chat — reach us at thepeonyproject@gmail.com.

LEGAL NOTICE
Last updated: May 2026

01. Business Information This website and online store is operated by:

The Peony Project UEN: 53468992B Email: thepeonyproject@gmail.com

The Peony Project is registered in Singapore and operates in accordance with Singapore law.

02. Intellectual Property All content on this website — including but not limited to photographs, product images, text, descriptions, branding, and design — is the intellectual property of The Peony Project and is protected by applicable copyright and intellectual property laws.

You may not reproduce, copy, distribute, republish, download, display, post, or transmit any content from this website in any form or by any means without our prior written permission.

All handmade ceramic pieces sold through The Peony Project are original works. Any reproduction or imitation of our designs without authorisation is strictly prohibited.

03. Liability Disclaimer To the fullest extent permitted by law, The Peony Project shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or purchase of our products, including but not limited to loss of income, loss of data, or loss of opportunity.

We make every effort to ensure that product information, images, and descriptions on our website are accurate. However, we do not warrant that all information is free from error. Colours and finishes may appear differently on screen due to monitor calibration and the natural variation inherent in handmade ceramics.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice.

04. Third-Party Links Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party site. Accessing third-party websites is at your own risk.

05. Governing Law & Jurisdiction This Legal Notice and any disputes arising from your use of our website or purchase of our products are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any disputes.

06. Changes to This Notice We may update this Legal Notice from time to time to reflect changes in our business or applicable law. Updates will be posted on this page with a revised effective date.

07. Contact If you have any questions regarding this Legal Notice, please contact us at thepeonyproject@gmail.com.