Shipping policy

SHIPPING POLICY
Last updated: May 2026

We ship worldwide and take great care in preparing every order for its journey to you. Here's what you need to know:

01. Processing Time As each piece is handmade, please allow time for your order to be carefully inspected, wrapped, and prepared before dispatch. Estimated processing times will be noted in individual product listings. Pre-order items may have longer lead times — these will always be clearly communicated.

02. Shipping & Delivery Once your order is dispatched, you will receive a confirmation with tracking information where available. Delivery timeframes vary by destination and chosen shipping method.

Please note that delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, customs processing, or other factors beyond our control.

03. Customs, Duties & Import Taxes International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

We recommend checking with your local customs office for information on applicable fees before placing your order.

04. Damaged Items in Transit We take great care in packaging every order securely. However, if your order arrives damaged, please refer to our unboxing video requirement in our Terms & Conditions. A continuous unboxing video is required to process any damage claim with the carrier.

Please contact us at thepeonyproject@gmail.com as soon as possible if you receive a damaged item.

05. Lost or Missing Parcels If your tracking information shows your parcel as delivered but you have not received it, please check with neighbours, your building reception, or your local post office first. If it remains missing, contact us and we will do our best to assist you in investigating with the carrier.

06. Incorrect Address Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders dispatched to an incorrect address provided by the customer. If you notice an error, contact us immediately at thepeonyproject@gmail.com — we will try our best to assist before the order is dispatched.

Questions about your shipment? Get in touch at thepeonyproject@gmail.com — we're happy to help.